Thursday, October 11th
2:30 PM

Speaker: Chris Raffle

SugarCRM’s Customer Support team reaps recognition from analysts and repeated PCMag’s Business Choice awards as they serve their global network of partners and customers. Sugar bolsters their success by serving as the backbone for all their operations. They enhanced Sugar to handle complex round-robin and escalation assignments, provide support representatives with a sophisticated dashboard including a prioritized backlog, and much more. Attendees of this session will see how the Customer Support team leverages Sugar on a day-to-day basis to improve their KPIs and deliver world-class support.