Shyam Bhatia is the Head of Professional Services at SugarCRM leading a global team responsible for implementing Sugar solutions for customers. Prior to this role, Shyam led SugarCRM’s IBM implementation to meet the needs of IBM’s 50,000 user global workforce and set up a project management office for Sugar Professional Services team. Before coming to SugarCRM, he worked with Infosys Limited for 13 years where he lead several CRM implementation initiatives for various customers.