Thursday, October 11th
3:30 PM – 4:30 PM

Speaker: Laurence Leong

Did you know it costs 7x more to find and win a new customer, vs keeping and growing a new customer? That’s why customer success has tremendous focus, particularly in today’s subscription economy. In this session, you’ll learn how we within SugarCRM manage and run our customer success business on Sugar. Learn how we automate the renewal opportunity management process; how we ourselves manage our customers’ journey through on boarding, going live, rollout and value realization with Sugar. And lastly, hear about some of our recent initiatives that led to a record retention rate in mid 2018.